Returns & Exchanges

At Top Online Liquor Shop, we strive for complete satisfaction with every bottle; however, due to legal regulations regarding alcohol sales, returns are only accepted for damaged or incorrect items within 14 days of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully inspect your package for any signs of breakage, leakage, or incorrect labels before signing for the shipment.

• 2.
  Contact Customer Support

  If you receive a damaged or incorrect bottle, email our support team with your order number and clear photographic evidence of the issue.

• 3.
  Await Return Authorization

  Our team will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for the return.

• 4.
  Receive Refund or Replacement

  Once we receive and verify the returned items at our warehouse, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.